At RingLeader, Inc., we know that the key to growth is in ahigh-performing sales team. That’s why we’re seeking a qualified BillingAnalyst to work within support and development team. The BillingAnalyst manages and co-ordinates the OSS/BSS platforms within RingLeader.Including managing the environment deployment. Engaging with relevant stakeholders to ensure smooth deployment of the platforms. Coordinate the engagementwith 3rd party providers for cloud hosting. Managing Product Creation –Subscription and Customer environments within the OSS/BSS platform.

Requirements

Responsibilities & Key Performance Areas:

·OSS/BSS Systems Implementation andadministration

·Assisting with onboarding of new Customers

·Assisting with Product Development

·Project Management

·Management, implementation and maintainingPortaone (Products, Subscriptions, Discount plans, Customers, etc.)

·Renewal of production licenses / ArrangingPO’s, payments.

·Monthly billing assistance

·Month end ad hoc finances (Approving invoices/ reconciliation)

·Monthly revenue / voice minutes reporting

·Assisting with Legal documents and Marketingbriefs

·Training staff and clients on Portaone.

·Documenting Training Material

·Assist in the creation of Turnkey Portaone Resellerenvironments.

·Dealing with escalations from VoIP team, NOC,and Management.

·Business Requirement Requests (Documenting andSpecifications)

Qualifications Required:

· 3 years telecom experienceor related field.

· Supplier and Customermanagement orientated.

·Mustbe able to manage product implementation on the OSS/BSS platform.

· Telephony, PABX, contactcenter understanding

Skills Required:

· Able to develop and maintainstrong relationships with management and stakeholders.

·Musthave an ability to understand management/stakeholders’ needs relative to theCompany’s targets and limitations.

· Demonstrate an understandingof company policies and procedures.

· Ability to analyze and solveproblems.

· Ability to maintainautomated and manual record keeping systems and processes.

· Must be highly organized anddetail oriented.

· Compiling and updating SOP’s

· Managing and monitoring allinstalled systems and infrastructure.

· Installing, configuring, testing,and maintaining operating systems, application software and system managementtools a plus

· Investigate and problemsolving.

· Ability to meet deadlines.

· Operational analyzing anddecision-making techniques for resource allocation and organizationaleffectiveness.

· Must be able to managemultiple projects.

Computer Literacy:

· Microsoft Office

· Knowledge of VOIP Networks,OSS/BSS, payment gateways a plus

Basic Linux a plus

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off
• Tuition reimbursement
• Flexible Work Environment